Customizing automated emails and texts

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Need your volunteers to know more about their scheduled positions? 

Tailoring your communication with volunteers can enhance engagement and ensure clarity. Unison allows you to personalize sign-up confirmation emails and automatic reminders to better fit your organization's voice and needs.

For example, you could add:

  • A signature with contact information on who they can reach with questions
  • Details about where the organization is located
  • Links to your organization website so volunteers can easily look up additional information

To edit the email templates:

1. Click on Settings for the schedule whose templates you want to edit, then select Preferences from the drop-down menu:

2. Click View email/text template for the notification you wish to customize:

3. In the pop-up, make your desired changes to this template:

 

4. Select Save when finished

Note: Customizations apply only to the specific schedule you're editing. Other schedules will retain their default templates unless individually customized.

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